How we help our Customers

At WhitChem we do not merely acknowledge the term ‘customer service’. All of our technical sales personnel aim to deliver continuity and to build relationships with our customers. They are industry trained professionals, fully aware of customer processes but equally aware of the commercial need to increase productivity and reduce costs where appropriate.

This application awareness is where we can help to add value to your business.

Expert Advice

Whatever your requirements we have highly qualified advisors on hand to help. To ensure that you are provided with the most suitable products for the job please contact us for advice here.

In order to ensure our staff are up-to-date we maintain regular contact with our suppliers’ technical departments, attend major exhibitions and conferences and we provide sales and technical literature.

Process

All paperwork is supplied promptly, is clear and comprehensive in content. Once an order has been placed, we can track the progress at any time up until the point of delivery.

Storage

The products we offer are stored locally in the UK in warehouses that meet with the strictest of each product’s storage requirements.

We are ISO 9001:2008 accredited and ESAD II assessed. We are a member of our trade association, the Chemical Business Association, and we are fully committed to their Responsible Care programme.

Transport

We offer a prompt delivery service with Hazchem trained drivers and driver cab contact.

IT

We have a proprietary, secure IT system able to provide up-to-date product and safety information.

Specialist Technical Support

If you require more detailed information about our product range, please do not hesitate to contact our team.